Latest news from NHS111, Lostwithiel Medical Practice, Mountchase Pharmacy, Lostwithiel Dental Practice and Pelyn Vets
- NHS 111 (Information added 25th July 2020)
There’s a new system in Cornwall if you need urgent – but not emergency – care.
Just contact NHS 111 by phone or online at any time of day or night, to find out where you should go and when.
If needed, expert clinicians will arrange for you to be seen at the Emergency Department (ED) or at our range of other treatment units.
Please don’t just turn up, as you may be directed elsewhere or have to wait longer.
This is a new way of accessing urgent care in Cornwall, to make sure everyone stays as safe as possible during the pandemic
It will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain distancing and reduce the risk of infection
It means you will get the right treatment, more quickly - and probably closer to home as well
And if you’re a visitor to Cornwall, you don’t need to look up details of NHS services if you need urgent treatment – just phone 111 or go online at: 111.nhs.uk
Arrangements have not changed for people with serious or life-threatening illnesses or injuries. Please continue to dial 999 as before.
More details on Kernow NHS Website
- Lostwithiel Medical Practice
See their website for information about Coronavirus (COVID-19)
- Facebook message from Abi Channing March 30 at 3:16 PM Hello all, I am the social prescriber for Fowey, Par, Middleway and Lostwithiel. During ‘normal’ times my role would be to help people get into work, training and to support mental health and well-being in the local communities.
I would like to offer my support to those in need by being a port of contact to arrange essential deliveries of medication and food. Please be aware that I am not medically trained with regard to the virus, but more of a link worker to services that will help to keep people’s wellbeing up during the isolation period. If there is anything that you feel I could help with please do not hesitate to contact me via email to arrange a phone call. '
3 Harbours Social Prescriber
Fowey River Practice, Lostwithiel Medical Practice and Middleway Surgery Contact: abichanning "at"nhs.net
- Mountchase Pharmacy
The message below posted on facebook 14th May 2020:
"NEW TRIAL OF CALL & COLLECT
We would like to invite our customers to join us in a new trial of calling us to order shop items, which would then be available for collection the next day.
Give us a call with the items you require and we will pick and pack your goods, contacting you once your order is ready, to take payment over the telephone.
You can then either call in yourself or send someone in to collect your order the next day.
We are happy to announce that with immediate effect we will no longer be closing between 12noon and 1pm.
We are back to our usual opening times of
9am - 1pm & 2.15pm - 6.30pm Monday to Thursday
9am - 1pm & 2.15pm - 5.30pm Fridays
9am - 1pm Saturdays
We are now happy to take payment by cash, however we would prefer card payments if possible please.
Many Thanks for your continued support."
The message below posted on facebook 18th March 2020:
"During these uncertain times we would like to offer anyone in isolation a free prescription delivery service. If you would like your medication delivered please call us on 01208 872368 and we will deliver for you. If you know of someone who would benefit from this service but does not have access to Facebook please pass the message on thank you.
The Mountchase Pharmacy Team."
Check their facebook page for latest information
- Lostwithiel Dental Practice
Message from Carriage Works Dental via facebook on 16th November 2020
"We are getting lots of patients asking about their NHS registration with the practice. Please be reassured that you will not lose your place with the practice if it has been some time since we have seen you due to the cancellations because of the pandemic.
We look forward to seeing each and every one of you as soon as we can. We will contact you when we are able to rebook your routine check up appointments."
Website Update 29th May – Reopening 8th June
After last nights announcement, we have already had a lot of enquiries from our patients about rebooking appointments from the 8th June onwards.
During the time we haven’t been able to provide face to face care of our patients our team have been making preparations to ensure we are ready to reopen when the announcement came.
It has been well publicised the struggles that the medical profession have had to obtain suitable personal protective equipment. We are working to obtain sufficient supplies so we have everything we need to protect our staff and patients.
We are confident we have all of our preparations in place , our staff have been doing training to ensure that we can provide our patients with the high level of care we pride ourselves on in the safest environment , we will always be following the most up to date national guideline as we always have.
When we reopen on the 8th June we will have to prioritise dental emergencies and patients with outstanding treatment that have been having problems during lock down.
When we return there will be changes in the way we work with possible longer appointments , gaps between appointments and social distancing at the practice.
If you have contacted us during the time we have been closed and spoken to one of our on call dentists or a member of our reception team please be reassured your name has been added to our list of all the patients that will need to be see as soon as physically possible. We will contact you to book these appointments.
If you are in pain please call the practice during our normal working hours and we will do whatever we can to help you , if you have a general enquiry please email us on email@example.com and a member of our team will get back to you as quickly as they can.
Thank you for your understanding during this time
Carriage Works Dental
From a facebook post dated 29th April 2020:-
"We would just like to reassure and remind patients of the practice and people in our local community that we are on call 7 days a week to offer advice , guidance and triage if you have a dental emergency. Please call the practice as your first port of call and we will happily do what we can to help you, registered with us or not we are here to help. Tel: 01208 873290"
Following statement taken from their website on 26th March 2020:
Following guidelines set out by NHS England on the 25th March, the practice will now be temporarily closed as per national instruction https://www.england.nhs.uk/coronavirus/publication/preparedness-letters-for-dental-care/ for direct patient care, even in the event of an emergency. We would like to reassure you that we will continue to triage our patients via remote advice, analgesia and antimicrobial where indicated.
If you have a dental emergency, please contact the surgery during working hours on 01208 873290 or email firstname.lastname@example.org. Where a member of our team will speak to you and arrange a call back from a dentist. We will then give you advice and triage your dental problem. Patients who require emergency treatment after thorough triage will be referred to an urgent dental care service.
Patients CAN NOT be seen at dental practices that have not been designated as urgent dental care sites.
These measures are in place to break the cycle of spread of COVID 19 and to protect the vulnerable from asymptomatic carriers. We understand this worrying time for our patients. We are all working hard playing our part to help the NHS and the wider community.
Regular updates will be given on our website and Facebook page.
From the team at Carriage Works Dental
Check their website for the latest information
- Pelyn Vets
Pelyn Vets post on Facebook dated 4th November 2020
Kernow Vet Group Lockdown Part 2 Update
To all our caring and supportive clients, we just wanted wanted to let you know we aren't going anywhere between now and December 2nd!
This means there is no need to stock up with extra medication, supplies were well maintained though the last lockdown and we have no reason to expect issues over the next month.
We have also had no instruction from the veterinary governing bodies to cancel "non essential" appointments/procedures, and we are not expecting to have to do so this time around, so if you have an appointment with us, please come along as usual. (If this changes we will of course let you know straight away).
If we could ask you one tiny favour over the next few days it would be not to call us to check any of the above, our phone lines are pretty busy these days, and we don't want to prevent those in urgent need being able to get through to us.
Our thoughts are with all the individuals and businesses who are being adversely affected by both this second lockdown, and of course by covid itself.
As always we are dedicated to being here and providing the best care for your pets whilst maintaining as low risk an environment as possible.
Take care all"
Message below posted on facebook 24th March 2020:
"To all our Kernow Veterinary Group Clients
Following Government advice we will now be switching to urgent Veterinary cover only - this is for 2-3 weeks then under review
We will continue to be here for you and your pets
If you have an appointment booked with our surgery, we will be ringing you to defer any non urgent appointments where appropriate, some non urgent routine operations may get delayed
Please note our new Covid 19 protocol for attending the surgery for appointments:
🐾 For patients that are unwell a video/phone consultation can take place (charged for) this may then result in needing to come to the surgery for further treatment (no further consult charge)
🐾 Repeat prescription checks for long term medications can be done by video consultations
IF YOU DO NEED TO VISIT THE SURGERY IT'S IMPORTANT YOU FOLLOW THESE GUIDELINES:
🐾 When you call the surgery to book your appointment the receptionist will ask a series of questions and then advise you to wait in your car upon arrival, please let them know the make, model & colour - once you arrive in the car park please call from your car to let us know you are here
🐾 The vet will come to the car, take a history, maintaining a 2m distance, the vet will then take your pet into the practice where a nurse will hold your pet while the vet examines them, whilst you remain in your car
🐾 Any medications will be brought out to you and the vet will return your pet to you
🐾 The vet will ask reception to call you to take payment over the phone by card - we will not be accepting any cash payments
🐾 We will be introducing a telemedicine service (via telephone/video call) soon, more details to follow soon - some post op checks can be done over the phone now with your clinic nurses
Thank you for your continued support and cooperation"
Check their facebook page for latest information